Return Policy
Returns, refunds, and exchange policy
At Dil Bag Fashion, we want every order to arrive in good condition and match the quality you expect. This return policy explains when refunds, replacements, exchanges, or store credits may be offered.
Refunds for manufacturing defects or delivery damage
If a product has a genuine manufacturing issue or is damaged during delivery, we will review the case and offer an appropriate resolution. Depending on the situation, this may include a refund, replacement, or other fair compensation.
Items not eligible for refund
Products damaged due to misuse, improper handling, normal wear, or issues not caused by manufacturing or delivery are not eligible for a refund. Refunds are also not provided simply because of a change of mind.
Change-of-mind requests
If you change your mind after purchase, we may support an exchange or offer store credit instead of a refund, subject to review and product condition. In such cases, any applicable delivery or return shipping charges will need to be paid by the customer.
How to start a return or refund request
To begin the return or refund procedure, please contact our team with your order details, a short explanation of the issue, and clear photos if the item is damaged. Our team will guide you through the next steps after reviewing your request.
Contact for return procedures
WhatsApp: +94 77 154 0908
Email: kumuduniesandhya@gmail.com
Please contact us before returning any item so we can help you with the correct procedure.
Policy updates
Dil Bag Fashion may update this policy from time to time to reflect business operations, product handling, or customer service improvements. The latest version published on this website will apply.